Assessing Citizens' Satisfaction with Equitable Access to Urban Services: A Case Study of Taloqan City, Takhar Province

Abstract

Equitable distribution of urban services is a fundamental prerequisite for balanced and sustainable urban development. This study aimed to assess citizens' satisfaction with equitable access to urban services in Taloqan. It examines satisfaction with service distribution in everyday urban life, emphasizing citizens' subjective perceptions as an effective indicator. The study is applied in purpose and employs a descriptive-analytical design. The required data were collected through a questionnaire. The findings indicated that overall mean satisfaction with access to urban services is significantly below the midpoint of the Likert scale, reflecting widespread dissatisfaction with existing conditions. Statistical tests revealed significant differences among the six urban districts, with the central districts (First and Second) showing more favorable access levels than the peripheral districts (Fifth and Sixth). Furthermore, a significant negative relationship was observed between age and satisfaction, whereas gender and length of residence had no significant effect on satisfaction. The pronounced dissatisfaction in peripheral districts highlights the need to fundamentally reconsider the geographical distribution of services through a justice-oriented approach. The findings can guide urban managers and planners in promoting a balanced and equitable distribution of services across the six districts of Taloqan.