هوش عاطفی: مفهوم، ابعاد، مهارت‌ها و مدل‌ها

Abstract

Emotional intelligence is the ability of people to recognize their own and other people's feelings, recognize emotions, specifying them correctly and use emotional information to guide thinking, speech and behavior. The main purpose of this research is to investigate the concept, skills and models of emotional intelligence. According to scholars, Emotional intelligence includes the ability to understand emotions, evaluate emotions, express emotions, understand emotions, manage emotions and use emotions. This research is applied in terms of purpose and descriptive research in terms of methodology. Reading books, articles and scientific research have collected information. Research findings show that 20% of success in personal, social and professional life is related to (IQ) and 80% is related to emotional intelligence. Emotional intelligence is a factor that prepares a person to adapt to the environment and due to having high social skills, leads to establishing a good relationship with others.